Teamwork Ground Rules

I like this post by Kristóf Kovács about teamwork. Good advice and easy to put into practice.

  • ASK: If a task is not clear, or more information is needed, please ask as soon as possible. Asking is always ok. Doing the wrong thing (or doing nothing) because you didn’t ask is not ok.
  • DEBRIEF: It’s not “done” until you reported it done. This is often just a one-sentence email to me or to the client, sometimes a “100%” mark in the task list, or a ticket closed. It is done, completed or fixed only when whoever needed it done knows about it.
  • WARN: If a deadline you know is important will likely be missed, warn me soon, as the situation is evolving, and then we can usually figure something out. If I have to learn at the moment of the deadline that it was missed, that’s not ok. (In multi-boss situations that occur frequently in matrix organisations, or if you’re a freelancer, also warn me if your workload is above what you can actually do, instead of not doing certain tasks.)

Most problems on a team usually stem from some form of communication failure. These simple steps could go a long ways towards avoiding them.

Posted: July 26th, 2011
Filed under: Communication, Employees Tags: | No Comments »

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