Apple #1 in consumer satisfaction for 7 years
For the 7th straight year, Apple leads in the American Consumer Satisfaction Index’s PC category.
Apple continues its dominance, leading the PC category by a wide margin for the seventh straight year. Customer satisfaction with Apple’s computer products, including the iPad, rose 2% to an ACSI of 86—the highest score ever for Apple. The company now has a 9-point lead over its nearest competitor. No other company in the ACSI has as formidable a lead within its own industry. Innovation and product diversification, along with strong customer service, have long been at the center of Apple’s success.
Filed under: Apple, Competition, Customers Tags: quality | No Comments »
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